According to the text, "the concept of developing a workplace culture that focuses on quality in every aspect of the operation continues to be central to a hospitality operation's success" is associated most directly with which of the following management theories?
A) total quality management
B) excellence movement
C) reengineering
D) contingency

Question

Quizplus · Accepted Answer

The concept of developing a workplace culture that focuses on quality in every aspect of the operation is a key principle of Total Quality Management (TQM). TQM is a management theory that emphasizes continuous improvement, customer satisfaction, and employee involvement in achieving organizational objectives. It is commonly used in the hospitality industry and has been shown to be effective in improving service quality and customer satisfaction.

According to the Text, "The Concept of Developing a Workplace