The primary risk of peer-to-peer support in the context of social media and customer service is ________.
A) loss of control
B) loss of credibility
C) lack of privacy
D) lack of investment

Question

Quizplus · Accepted Answer

The primary risk of peer-to-peer support in the context of social media and customer service is loss of control. By relying on peers to provide support, the company may lose control over the information being provided to customers and may also have difficulty ensuring that the support provided is accurate and consistent with the company's policies and values.

The Primary Risk of Peer-To-Peer Support in the Context of Social