Even though the instructions for mixing paint colors were quite clear, the supervisor training the new hardware store clerk had the clerk watch a demonstration of the mixing of a can of paint and then had the clerk mix a can on her own. The supervisor then critiqued the clerk's performance. The trainer used _____ to set the stage for learning.
A) shaping
B) enactive mastery
C) knowledge management
D) behavioral modeling
E) task segmentation

Question

Quizplus · Accepted Answer

The supervisor used behavioral modeling by providing a demonstration of the desired behavior (mixing paint colors) and then having the clerk imitate it, followed by feedback and critique. This is a form of observational learning and is an effective method for setting the stage for learning. Shaping and enactive mastery involve gradually building up a skill or behavior through practice, while knowledge management and task segmentation involve organizing and presenting information or breaking down a task into smaller parts, respectively. While these techniques may be used alongside behavioral modeling, they are not the primary method used in the scenario described.

Even Though the Instructions for Mixing Paint Colors Were Quite