Which of the following would not be a relevant HR metric for a retail appliance store customer service operations?
A) On-time arrival of the installation technician at the customer's address
B) Prior notification of the customer of technician's arrival
C) Number of installations completed by a technician within eight hours
D) Level of customer satisfaction with technician's professionalism while onsite
E) Distance from customer's address to nearest competing retail store

Question

Quizplus · Accepted Answer

Distance from customer's address to nearest competing retail store is not a relevant HR metric for a retail appliance store customer service operations. It is not related to the performance of the employees who provide customer service and does not provide any insight into their effectiveness or efficiency. The other metrics listed all relate to the performance of the installation technicians and the level of customer satisfaction with their service, which are important for assessing the success of the customer service operations.

Which of the Following Would Not Be a Relevant HR