When replying to a customer's complaint when your company is at fault, be sure to list the names of all employees who were involved in the error.

Question

Quizplus · Accepted Answer

While it is important to take responsibility for the error and apologize to the customer, listing the names of all employees involved may not be necessary and could potentially cause unnecessary blame or conflict within the company. It is better to focus on providing a solution to the customer and preventing similar errors in the future.

When Replying to a Customer's Complaint When Your Company Is