To preserve your company's reputation, messages granting customer requests for adjustment should always imply that the customer was at fault.

Question

Quizplus · Accepted Answer

This statement is false. Messages granting customer requests for adjustment should not imply that the customer was at fault. Instead, focus on providing a solution and showing empathy towards the customer's concerns. Blaming the customer can damage the company's reputation and harm the customer's relationship with the company.

To Preserve Your Company's Reputation, Messages Granting Customer Requests for Adjustment