If a customer uses the comment feature to criticize your business blog,
A) ignore it unless the critic is incorrect.
B) post it, and follow with a blog entry to show your audience that it will not be tolerated.
C) you should respond promptly and honestly.
D) do none of the above.

Question

Quizplus · Accepted Answer

Responding promptly and honestly shows that you are listening to your customers and are committed to addressing their concerns. Ignoring it may give the impression that you are not interested in engaging with your audience or improving your business, while following with a blog entry that shows criticism will not be tolerated may come across as defensive or dismissive of feedback.

If a Customer Uses the Comment Feature to Criticize Your