When receiving business-related phone calls,
A) it is perfectly acceptable to put the caller on hold without explanation.
B) you should use frequent verbal responses (such as, "I see") to show that you are listening.
C) it is impolite to say things such as, "I understand" while the other person is speaking.
D) do none of the above.

Question

Quizplus · Accepted Answer

Using frequent verbal responses such as "I see" or "Mhmm" can demonstrate to the caller that you are listening and engaged in the conversation, helping to establish a positive rapport. It also allows the caller to know that their words are being heard and understood. Putting the caller on hold without explanation, as in option A, could create frustration or confusion. Option C is not recommended as it can interrupt the caller's train of thought and seem dismissive.

When Receiving Business-Related Phone Calls