CRM technology can help motivate employees by ________.
A) analyzing customer revenue and cost data to identify current and future high-value customers
B) better targeting the company's direct marketing efforts
C) tracking customer-service satisfaction levels
D) aligning employee incentives and metrics
E) developing new pricing models

Question

Quizplus · Accepted Answer

CRM technology can align employee incentives and metrics by providing data and insights into customer behavior and preferences. With this information, companies can develop personalized goals and metrics for employees that are aligned with the overall business strategy and customer needs. This can help motivate employees to provide better customer service and perform at their best.

CRM Technology Can Help Motivate Employees by ________