Which of the following is an appropriate way to inform a patient of an opening in the schedule when filling a cancellation from the call list?
A)"We have several cancellations,tomorrow… is there any chance you could come in?"
B)"We have rearranged tomorrow's schedule and have an open appointment… are you available tomorrow afternoon at four?"
C)"Mr.Johnson had a heart attack and can't make his appointment tomorrow… would you like to have his scheduled appointment time?
D)"Mr.Johnson just cancelled his appointment… do you think you could come in tomorrow at 2?"

Question

Quizplus · Accepted Answer

Option B is the most appropriate way to inform a patient of an opening in the schedule. It informs the patient that there was a cancellation and offers a specific time for the patient to come in. Option A is too vague and may not communicate the urgency of the opening. Option C is insensitive and inappropriate. Option D is too informal and does not offer a specific time for the patient to come in.

Which of the Following Is an Appropriate Way to Inform