COFFEE MAKER SCENARIO
Jane was visiting her friend and was served a coffee drink similar to one she's had at coffee shops like Starbucks and Seattle's Best. Her friend told her that she can make coffee drinks like that with her single-serve pod coffee maker. Jane decided she'd like to buy one because she wanted to enjoy similar coffee drinks at home, but she didn't know much about them. She searched the Internet and went to Bed Bath & Beyond, Sur La Table, Williams Sonoma, and even Walmart. She realized there are several brands of this machine, such as Tassimo, Keurig, Breville, Cuisinart, Bunn, Senseo, and Mr. Coffee. They ranged in price from as low as $20 to several hundreds of dollars, making it difficult for her to decide which one to purchase. She was concerned about paying several hundred dollars for a coffee maker. She did notice that one brand, Tassimo, featured Starbucks coffee while none of the others did, and she ended up purchasing that one for $130 because that's her favorite brand of coffee.
-Refer to Coffee Maker Scenario. The fact that Jane purchased the coffee maker that was able to make Starbucks coffee drinks influenced Jane's decision to purchase that machine is an example of _____ with respect to Starbucks.
A) brand loyalty
B) brand inertia
C) brand symbolism
D) brand affect
E) brand extension
Correct Answer:
Verified
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