When a service is presented with uniformity or standardization in an offering, this is called:
A) posting.
B) service consistency.
C) jostling.
D) service longevity.

Question

Quizplus · Accepted Answer

Service consistency refers to the uniformity or standardization of a service offering. This means that customers can expect the same level of service each time they interact with the company, which can help build trust and loyalty. Posting, jostling, and service longevity do not refer to this concept.

When a Service Is Presented with Uniformity or Standardization in an Offering