Virtually all successful quality-enhancement programs involve making the person responsible for doing the job responsible for making sure it is done right. This critical ingredient in total quality management refers to:
A) employee involvement.
B) strategic commitment.
C) technology.
D) materials.
E) methods.

Question

Quizplus · Accepted Answer

Employee involvement is a critical ingredient in total quality management. Virtually all successful quality-enhancement programs involve making the person responsible for doing the job responsible for making sure it is done right.

Virtually All Successful Quality-Enhancement Programs Involve Making the Person Responsible