____ measure such thins as how customers view the organization, as well as customer retention and satisfaction.
A) Customer service indicators
B) Business process indicators
C) Financial indicators
D) Retention indicators

Question

Quizplus · Accepted Answer

Customer service indicators measure how well the organization meets the expectations and needs of its customers. It includes customer satisfaction surveys, feedback and complaints, retention rates, and customer loyalty. Business process indicators measure the efficiency and effectiveness of the internal process, financial indicators measure the financial performance of the organization, and retention indicators measure the ability of the organization to retain its employees.

____ Measure Such Thins as How Customers View the Organization