Which of the following is not a routine business message?
A) An e-mail message to a coworker that confirms the time for an upcoming meeting
B) A letter to a customer denying his or her request for credit
C) An e-mail reply to a customer acknowledging that his or her order has been shipped
D) An all-staff memo that outlines the new procedures for processing returned merchandise

Question

Quizplus · Accepted Answer

The other options involve typical business communication such as confirming a meeting, acknowledging a customer's order, and informing staff of new procedures. However, denying a customer's request for credit may not be considered routine as it may require additional explanation or justification.

Which of the Following Is Not a Routine Business Message