Public servants are more likely to treat citizens with respect if they also are treated with respect by those who manage public agencies.

Question

Quizplus · Accepted Answer

The statement is based on the principle of reciprocity. When managers treat public servants with respect, they are more likely to feel valued and motivated in their work, which can lead to better treatment of citizens. On the other hand, when public servants are mistreated or undervalued, it can lead to frustration and resentment, which may affect how they treat citizens. Therefore, a culture of respect within public agencies can have a positive impact on both employee morale and citizen satisfaction.

Public Servants Are More Likely to Treat Citizens with Respect