A ____ is a service contract between a vendor and a client that specifies what services will be provided, the responsibilities of each party, and any guarantees of service.
A) service level agreement
B) recovery point objective
C) recovery time objective
D) service point agreement

Question

Quizplus · Accepted Answer

A service level agreement (SLA) is a contract between a vendor and a client that outlines the level of service that will be provided, as well as any guarantees or commitments that are made regarding the delivery of that service. SLAs typically include details such as the specific services to be provided, performance metrics, responsibilities of both parties, and penalties or incentives for meeting or failing to meet service targets.

A ____ Is a Service Contract Between a Vendor and a Client