________ is the development of programmed responses, performance standards, written rules, and standard operating procedures (SOPs) that specify how employees and functions should respond to recurring problems or opportunities.
A) Organization
B) Virtualization
C) Formalization
D) Standardization

Question

Quizplus · Accepted Answer

Standardization is the development of programmed responses, performance standards, written rules, and standard operating procedures (SOPs) that specify how employees and functions should respond to recurring problems or opportunities.

________ Is the Development of Programmed Responses, Performance Standards, Written