Grace is shopping for a computer when a salesman begins telling her why she should choose a certain model. He is using technical terms that Grace doesn't understand, so Grace loses interest and leaves. In the future, the salesman should ________.
A) change how he encodes the message
B) change how he decodes the message
C) use more jargon
D) use non-verbal communication

Question

Quizplus · Accepted Answer

The salesman should change how he encodes the message by using simpler language that is understandable to the customer. This will help keep the customer interested and engaged in the conversation. Using technical jargon that the customer does not understand can lead to confusion and ultimately, loss of interest.

Grace Is Shopping for a Computer When a Salesman Begins