Emotional labor is governed by ________.
A) display rules
B) work attitudes
C) work values
D) organizational citizenship

Question

Quizplus · Accepted Answer

Emotional labor is the management of emotions in a way that complies with display rules. These rules are social norms that dictate appropriate emotional expressions in a particular context, such as in the workplace. Work attitudes, work values, and organizational citizenship may influence emotional labor, but they are not the governing factors.

Emotional Labor Is Governed by ________