Managers and researchers have recognized that even though work moods have important effects on organizational behavior, little can be done in the workplace to promote positive moods.
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Q20: Ethical values are one's personal convictions about
Q21: Feeling rules dictate appropriate and inappropriate feelings
Q22: Moods are intense, short-lived feelings that are
Q23: Persistent moods and emotions can have an
Q24: The collection of feelings and beliefs that
Q26: Researchers have identified basic emotions that have
Q27: Feeling rules dictate what emotions should be
Q28: Emotional labor is governed by display rules.
Q29: Because moods and emotions are usually stable
Q30: A lack of trust between employees and
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