Which of the following knowledge management alternatives allow employees or customers to post queries seeking solutions to problems they have with a company's products?
A) discussion groups
B) podcasts
C) expert systems
D) blogs

Question

Quizplus · Accepted Answer

Discussion groups provide a platform for employees or customers to engage in dialogues and post queries seeking solutions to problems they have with a company's products. This form of knowledge management encourages collaboration and community building, making it a suitable choice for companies that value customer feedback and engagement. Podcasts, expert systems, and blogs may not be as effective in providing real-time solutions to customer problems.

Which of the Following Knowledge Management Alternatives Allow Employees or Customers