The first step in assessment of knowledge is evaluating the availability of knowledge.
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Verified
Q10: An actual decrease in customer service time
Q11: Quantitative measures are more difficult to develop
Q12: Only quantitative measures can be used to
Q13: Determining if current IT technology at an
Q14: A convenient way to assess organizational subunit
Q16: An important aspect of KM assessment is
Q17: Assessment of KM's impacts is centered on
Q18: KM can impact employees, processes, and products.
Q19: Shortening of proposal times is a possible
Q20: KM assessment should evaluate both KM's direct
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