According to survey data, customer service scores are predicted largely by
A) emotion.
B) feedback.
C) trust.
D) climate.

Question

Quizplus · Accepted Answer

Trust is an essential factor in predicting customer service scores. Customers who trust a company are more likely to have a positive experience and rate the customer service positively. Emotion, feedback, and climate can also affect customer service scores, but trust is the most significant predictor.

According to Survey Data, Customer Service Scores Are Predicted Largely