Mason, a mediator, is working with Avery and Catherine to resolve a dispute. When Catherine claims, "Avery is out-of-her mind, and couldn't keep her promises if she tried," Mason restates this claim saying, "Catherine is not sure that you have demonstrated your ability to follow through on some things." Mason has engaged in the mediation technique of reframing.

Question

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Mason has modified Catherine's negative statement about Avery by presenting it in a more neutral and non-threatening way. This is an example of reframing, where a mediator changes the way a statement is presented to help the parties view it in a different light.

Mason, a Mediator, Is Working with Avery and Catherine to Resolve