Which of the following systems fosters innovation, improves customer service, and increases organizational responsiveness by sharing knowledge of products, product uses, and best practices?
A) Market-basket analysis
B) Regression analysis systems
C) Data-mining systems
D) Knowledge management systems
E) Expert systems

Question

Quizplus · Accepted Answer

Knowledge management systems are specifically designed to share knowledge within an organization, which improves innovation, customer service, and responsiveness. Market-basket analysis, regression analysis systems, and data-mining systems are all data analysis tools that may not necessarily enhance knowledge sharing, while expert systems are designed for decision making rather than knowledge sharing.

Which of the Following Systems Fosters Innovation, Improves Customer Service