When managers who express positive emotions such as happiness, enthusiasm, and appreciation trigger these same positive emotions in employees, _____is happening.
A) Perceptual selectivity
B) Cognitive dissonance
C) Contagious feeling
D) Self-efficacy
E) Emotion contagion

Question

Quizplus · Accepted Answer

The phenomenon being described is emotion contagion, where the positive emotions of the manager are transmitted to the employees and have a contagious effect. Perceptual selectivity and cognitive dissonance do not accurately describe this phenomenon, and self-efficacy refers to an individual's belief in their ability to succeed at a task or goal.

When Managers Who Express Positive Emotions Such as Happiness, Enthusiasm