Nordstrom Department store's "No questions asked - Return's Policy" is an example of a(n):
A) programmed decision.
B) nonprogrammed decision.
C) novel decision.
D) poor management.
E) unstructured decision.

Question

Quizplus · Accepted Answer

Programmed decisions are routine and repetitive decisions that follow established guidelines or procedures. Nordstrom's return policy is a standard procedure that employees follow, making it a programmed decision.

Nordstrom Department Store's "No Questions Asked - Return's Policy" Is