The managers in the large organization that Josh works for have all employees fill out so many forms and run them around for signatures to all managers that Josh and his co-workers have little time left each day to serve clients' needs as they were hired to do.What criticism against bureaucracies is relevant in this case?
A) bureaucratic ritualism
B) bureaucratic inertia
C) oligarchy
D) dehumanization

Question

Quizplus · Accepted Answer

Bureaucratic ritualism is the tendency for bureaucracies to become too focused on rules, procedures, and forms, to the point where they lose sight of their original purpose. In this case, the managers have created so many forms and procedures that their employees are unable to effectively serve clients, which goes against the organization's purpose.

The Managers in the Large Organization That Josh Works for Have