"Emotional labor" is
A) the process of explaining what people say and how they say it.
B) the subjective interpretation of feelings and emotions.
C) understanding social norms by interpreting the reactions of others.
D) the management of feeling to create a publically observable facial and bodily display.
E) the organization of emotions into prioritized compartments.

Question

Quizplus · Accepted Answer

Emotional labor refers to the management of emotions to create a publicly observable facial and bodily display. This can include the regulation of one's own emotions as well as the management of others' emotions in a workplace or service industry setting. Options A, B, C, and E are all related to emotional intelligence, social skills, and understanding emotions, but do not specifically refer to emotional labor.

"Emotional Labor" Is