What term refers to discretionary behaviors that benefit the organization but are not formally rewarded or required?
A) organizational commitment
B) organizational citizenship
C) affective commitment
D) normative commitment
E) subjective responsibility

Question

Quizplus · Accepted Answer

Organizational citizenship refers to voluntary actions that go beyond formal job requirements and benefit the organization, such as helping coworkers or promoting a positive work environment.

What Term Refers to Discretionary Behaviors That Benefit the Organization