William L. Benoit wrote a book, Accounts, Excuses, and Apologies: A Theory of Image Restoration, that excuses bad behavior.

Name: William L. Benoit wrote a book, Accounts, Excuses, and Apologies: A Theory of Image Restoration, that excuses bad behavior.
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William L. Benoit's book, "Accounts, Excuses, and Apologies: A Theory of Image Restoration," presents a theory on how individuals and organizations can attempt to restore their image after a wrongdoing, rather than excusing bad behavior.

William L Benoit Wrote a Book, Accounts, Excuses, and Apologies: a a Theory