Dakota had a bad experience with an insurance agent when his house flooded. The insurance agent was generally unhelpful and rude. Dakota found himself becoming distrustful of all insurance agents, saying "all insurance agents are selfish and out for themselves only." What schema is Dakota relying on to make sense of his experience?
A) prototypes
B) interpersonal constructs
C) stereotypes
D) scripts

Question

Quizplus · Accepted Answer

Dakota is relying on stereotypes, which are oversimplified generalizations about a group of people. In this case, he's generalizing his negative experience with one insurance agent to all insurance agents.

Dakota Had a Bad Experience with an Insurance Agent When