As an employee for a cell-phone company, Zach sells many phones by misleading customers about their monthly fees. What component of competent interpersonal communication is Zach lacking?
A) effectiveness
B) appropriateness
C) flexibility
D) instrumental goals
E) ethics

Question

Quizplus · Accepted Answer

Zach is lacking ethics because misleading customers about their monthly fees is unethical behavior, which violates the principles of honesty and integrity in communication.

As an Employee for a Cell-Phone Company, Zach Sells Many