Using a third party or a mediator is often a good way to manage conflict.
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Q27: Person-oriented listening focuses on relationships.
Q28: Listening has no role in conflict.
Q29: The authors believe that conflict is counterproductive
Q30: Emotions running out of control pose a
Q31: The authors believe the best approach is
Q32: Win-lose solutions are endorsed by the authors.
Q34: If you are talking to a friend
Q35: Identify and define each of the six
Q36: Why is listening a critical element in
Q37: What are some common problems in the
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