The most frequent communication activity for college students is listening.
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Q20: The authors discuss cool emotions based on
Q21: If an opponent wants to accept an
Q22: This is a belief that people are
Q23: This is the belief that people can
Q24: The new social media have resulted in
Q26: Good eye contact is an important part
Q27: Person-oriented listening focuses on relationships.
Q28: Listening has no role in conflict.
Q29: The authors believe that conflict is counterproductive
Q30: Emotions running out of control pose a
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