Which statement is TRUE about online customer service?
A) Customers prefer fast feedback unless the online service rep doesn't answer their question.
B) Customers always prefer fast feedback from online service reps.
C) Customers dislike it when online service reps use scripts to increase speed of responses.
D) Customers dislike it when online service reps take shortcuts to increase speed of responses.
Title: Chapter 1 Question 29

Question

Quizplus · Accepted Answer

Customers generally prioritize quick responses when seeking help from online customer service. However, the speed of feedback becomes less significant if the response does not effectively address their question or concern. This highlights the importance of balancing speed with accuracy and relevance in customer service interactions.

Which Statement Is TRUE About Online Customer Service