Problems that result in the customer severing the relationship with the seller may be avoided by:
A) Always having the lowest price.
B) Always delivering on time.
C) Maintaining open, two-way communication.
D) Involving Upper level management.
E) Avoiding the customer.

Question

Quizplus · Accepted Answer

Maintaining open, two-way communication is the best choice to avoid problems that result in the customer severing the relationship with the seller. This allows for any issues or concerns to be addressed and resolved before they escalate and cause the customer to leave. Simply having the lowest price or involving upper level management may not address the root cause of the issue, and avoiding the customer altogether will likely lead to further tension in the relationship. Delivering on time is important, but it alone may not be enough to address all of the customer's needs and concerns.

Problems That Result in the Customer Severing the Relationship with the Seller