Continuous improvement is most closely associated with ______.
A) a top-down approach
B) size
C) total quality management
D) competition

Question

Quizplus · Accepted Answer

Continuous improvement is a key concept within total quality management (TQM), which emphasizes ongoing efforts to improve processes, products, and services in order to increase customer satisfaction and organizational effectiveness. A top-down approach (A) refers to a management style in which decisions are made by upper-level managers and then passed down to lower-level employees. Size (B) is not directly related to continuous improvement, as organizations of any size can strive for ongoing improvement. Competition (D) can be a motivator for improvement, but it is not the defining characteristic of continuous improvement.

Continuous Improvement Is Most Closely Associated with ______