A company discovers that its Facebook page contains numerous complaints from customers about its products. Which of the following is likely to be the best response to such criticism?
A) Leave the problematic content as it is in order to lend credibility to the page.
B) Remove the content immediately to avoid negativity toward the company.
C) Delete the content and notify the users about the deletion.
D) Block the publishers of such posts from making further contributions.

Question

Quizplus · Accepted Answer

Addressing complaints openly can demonstrate transparency and a willingness to improve, which can enhance credibility and trust with customers.

A Company Discovers That Its Facebook Page Contains Numerous Complaints