When employees are knowledgeable and courteous, this attribute is one of ____ by which consumers use to judge services:
A) assurance
B) reliability
C) responsiveness
D) redundancy

Question

Quizplus · Accepted Answer

Assurance refers to the knowledge and courtesy of employees and their ability to inspire trust and confidence, which is a key attribute consumers use to judge services.

When Employees Are Knowledgeable and Courteous, This Attribute Is One