What is a non-value-added activity?
A) One that ultimately brings the process closer to completion or changes the product or service for the better
B) Steps in a process that are necessary for regulatory or compliance reasons but do not bring the process closer to completion or do not change the product or service for the better
C) An activity that enhances the process and moves it closer to completion or changes the product or service for the better
D) None of these is correct.

Question

Quizplus · Accepted Answer

Non-value-added activities are those that do not add value to the product or service from the customer's perspective, such as regulatory or compliance steps that are necessary but do not enhance or complete the product or service.

What Is a Non-Value-Added Activity