Two methods of third-party intervention in conflict are mediation and arbitration. Which of the following is true of the arbitrator but not true of the mediator?
A) attempts to remain unbiased or neutral
B) makes a decision that both parties must follow
C) listens to both sides of the conflict
D) is not associated with either party in the conflict

Question

Quizplus · Accepted Answer

Arbitrators make binding decisions that both parties must follow, whereas mediators facilitate negotiation and help parties find a mutually acceptable solution without imposing a decision.

Two Methods of Third-Party Intervention in Conflict Are Mediation and Arbitration