Jorge is in line at the department store when he hears another customer complaining loudly. He has been unhappy with the customer service at this particular store as well and he really feels the guy's pain. How would you classify his reaction?
A) As a self-perception
B) As sympathy
C) As empathy
D) As understanding

Question

Quizplus · Accepted Answer

Jorge's reaction is classified as empathy because he is able to understand and share the feelings of the other customer, indicating he feels what the other person is feeling due to his own similar experiences.

Jorge Is in Line at the Department Store When He