Chandra is speaking with Annette about her class project. Annette looks at Chandra while she speaks and nods politely, even though she is thinking of what she's making for dinner. Chandra begins to talk about what she's making for dinner and catches Annette's attention. After a while the conversation continues, and Annette thinks about all of the emails she needs to respond to. She knows she has a personal issue she needs to resolve, and she can't get it off her mind. Besides Annette listening to Chandra about what she's making for dinner, the conversation has not gone well. Which part of this description indicates message overload?
A) Annette looks at Chandra while she speaks and nods politely, even though she is thinking of what she's making for dinner.
B) Chandra begins to talk about what she's making for dinner and catches Annette's attention.
C) After a while the conversation continues, and Annette thinks about the emails she needs to respond to.
D) She knows she has a personal issue she needs to resolve, and she can't get it off her mind.

Question

Quizplus · Accepted Answer

Annette thinking about the emails she needs to respond to during the conversation indicates message overload, as she is distracted by the amount of information she needs to process and manage, detracting from her ability to focus on the current conversation.

Chandra Is Speaking with Annette About Her Class Project