Tech A says that the cause of the customer concern should be recorded on the repair order. Tech B says that as long as you replace at least one part on a vehicle with a problem, you don't need to verify the repair. Who is correct?
A) Tech A
B) Tech B
C) Both A and B
D) Neither A nor B

Question

Quizplus · Accepted Answer

Recording the cause of the customer concern on the repair order is important for documentation and future reference. Tech B is incorrect because verifying the repair is essential to ensure the problem is resolved, regardless of whether a part was replaced.

Tech a Says That the Cause of the Customer Concern