____ measure such things as how customers view the organization, as well as customer retention and satisfaction.
A) Customer service indicators
B) Business process indicators
C) Financial indicators
D) Retention indicators

Question

Quizplus · Accepted Answer

Customer service indicators measure aspects such as customer perception of the organization, how well their needs are being met, as well as retention and satisfaction rates. Business process indicators measure the effectiveness and efficiency of the organization's internal processes, while financial indicators measure the company's financial performance. Retention indicators are typically included within customer service indicators.

____ Measure Such Things as How Customers View the Organization