Which of the following is not a perspective of the balanced scorecard?
A) Financial performance
B) Employee performance
C) Customer service
D) Quality control

Question

Quizplus · Accepted Answer

Quality control is not a perspective of the balanced scorecard. The traditional four perspectives of the balanced scorecard are financial, customer, internal business processes, and learning and growth. Employee performance could be included under the learning and growth perspective since employee training and development are important for organizational growth.

Which of the Following Is Not a Perspective of the Balanced