The 385-page book that McDonald's uses to describe all rules and procedures in each of its stores best represents which of the following dimensions?
A) Learning theory
B) Sequential interdependence
C) Formalization
D) Specialization.

Question

Quizplus · Accepted Answer

The 385-page book that describes all rules and procedures in each of its stores represents formalization, which is the degree to which jobs within the organization are standardized and the extent to which employee behavior is guided by rules and procedures. This book provides a clear set of guidelines for how employees should conduct themselves in the workplace, representing a highly formalized environment.

The 385-Page Book That McDonald's Uses to Describe All Rules