Which is a trend affecting how service desks are run?
A) Increasing complexity in number and types of support levels
B) Insourcing and less reliance on best practice frameworks
C) Multichannel and global support requirements
D) Less technically savvy customers
Correct Answer:
Verified
Q25: A good service desk manager understands that
Q26: _ contributes to a successful service desk
Q27: As members of the support industry, analysts
Q28: Which is true in today's workplace?
A)Tools are
Q29: Which is true about today's service desk
Q31: Older workers _.
A)typically are not comfortable using
Q32: If a service desk is providing multi-channel
Q33: When Web support sites are well-designed _.
A)they
Q34: When Web support sites are well-designed _.
A)users
Q35: Trends such as cloud computing, BYOD, and
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